Account and Order Data
VPNRest does not require an email address. You can create an account with a username and password. An email address is not required to create an account; if you choose to provide an email address or other contact details in a support ticket, they will only be used to handle that request and are not required to use the service.
Account data is used to verify identity, identify subscription ownership, and provide account management features. Order records include the selected plan, order amount, payment status, and transaction reference identifiers. They are used to activate service, verify payments, process refunds, and resolve billing disputes. Traffic usage and plan status are used to calculate remaining benefits and are handled separately from website visit details.
Scope of the No-Logs Policy
VPNRest does not log which websites users visit through subscription routes. It does not store browsing content, browsing history, or detailed DNS queries, and it does not retain connection logs that could be used to reconstruct an individual's browsing activity, including connection times, source addresses, or destination addresses linked to that activity.
Temporary connection status required to operate a connection is used only while that connection is active and is not retained as browsing history after it ends. Plan traffic totals are used for billing and quota management and do not include destination websites or browsing content. Website analytics, account activity, and order data are not network browsing logs as described above; their processing is explained separately in this policy.
Website Analytics and Local Storage
Website analytics help assess page readership, entry-point clicks, and whether user flows work smoothly. This may include pages visited, referral information, and browser and device categories. Analytics are limited to this website and are not used to record other websites users visit through subscription routes. Before submitting screenshots in a support ticket, please conceal passwords, unrelated details on payment records, and subscription links.
Cookies and browser local storage are used to maintain essential sessions and save login credentials and interface preferences, such as language. You can remove this data by signing out, clearing site data, or changing browser settings; you may need to sign in again or reset your preferences afterward. Restricting essential storage may affect account features but does not change this policy's no-logs position.
Payments and Third-Party Processing
VPNRest supports Alipay / WeChat Pay / USDT. Payments are handled by the relevant third-party payment service or transaction network, and their data handling is governed by the respective provider's policy. VPNRest updates order status based on payment results and retains records needed to verify transactions. Users are not asked to provide payment account passwords.
To complete a payment, process a refund, or resolve a transaction dispute, necessary order identifiers, amounts, and payment statuses may be shared with relevant processors. Where disclosure is legally required, data is processed only to the extent required by applicable rules. Do not submit payment passwords, wallet private keys, or other authorization credentials in support tickets.
Data Retention and Deletion Requests
Account data is retained for as long as needed to provide account services. Order, refund, and support ticket records are retained as needed to fulfill obligations, handle disputes, and meet applicable legal requirements. Website analytics are retained only as long as needed for analysis and maintenance, then deleted or de-identified. This policy does not impose one retention period on records that have different requirements.
You can use the support ticket system in your account to request access to, correction of, or deletion of personal data, and specify the scope of your request. VPNRest will first verify account ownership. If some records must be retained by law, the reason and scope will be explained. Deleting your account affects subscription management and future service, so please confirm before submitting a request. Clearing browser storage does not delete your account on the service.
Policy Updates and Privacy Contact
Updates to this policy will be published on this page, and the last-updated month at the top will be revised. Important changes to data use or processing scope will be announced on the website or in an appropriate place in the account panel, so users can review them before deciding whether to continue using the relevant features.
If you have questions about data processing, retention grounds, or deletion outcomes, you can submit a privacy request through a support ticket in your account. Include enough account and order information to identify the issue, and avoid adding personal details unrelated to your request. See the Terms of Service for subscription rules and the Refund Policy for refund procedures.